From time to time we clarify our terms to make them easier to understand. We're updating our terms today (September 1, 2021) to ensure our language is clear, but we aren't making any material changes to the substance of the terms in connection with this update. We have also moved the User Guidelines to a standalone page which can be found here.
1. Introduction
Please read these Terms of Use (these** "Terms**") carefully as they govern your access to Spotify's personalized services for streaming music and other content, including all of our websites and software applications that incorporate or link to these Terms (collectively, the "Spotify Service") and any music, videos, podcasts, or other material that is made available through the Spotify Service (the "Content").
Access to the Spotify Service may be subject to additional terms and conditions presented by Spotify, which are hereby incorporated by this reference into these Terms.
By signing up for, or otherwise accessing, the Spotify Service, you agree to these Terms. If you do not agree to these Terms, then you must not access the Spotify Service.
Spotify Service Provider
The Spotify Service is provided by Spotify AB, Regeringsgatan 19, 111 53, Stockholm, Sweden.
Age and eligibility requirements
In order to access the Spotify Service, you need to (1) be 13 years of age (or the equivalent minimum age in your home country) or older, (2) have parent or guardian consent if you are a minor in your home country; (3) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws, and (4) reside in a country where the Service is available. You also promise that any registration information that you submit to Spotify is true, accurate, and complete, and you agree to keep it that way at all times. Furthermore, Spotify undertakes no liability in relation to a violation of these Terms by you. If you are a minor in your home country, your parent or guardian will need to enter into these Terms on your behalf. You can find additional information regarding minimum age requirements in the registration process. If you do not meet the minimum age requirements then Spotify will be unable to register you as a user.
2. The Spotify Service Provided by Us.
Spotify Service Options
We provide numerous Spotify Service options. Certain Spotify Service options are provided free-of-charge, while other options require payment before they can be accessed (the "Paid Subscriptions"). We may also offer special promotional plans, memberships, or services, including offerings of third-party products and services. We are not responsible for the products and services provided by such third parties.
The Unlimited Service may not be available to all users. We will explain which services are available to you when you are signing up for the services. If you cancel your subscription to the Unlimited Service, or if your subscription to the Unlimited Service is interrupted (for example, if you change your payment details), you may not be able to re-subscribe for the Unlimited Service. Note that the Unlimited Service may be discontinued in the future, in which case you will no longer be charged for the Service.
Trials
From time to time, we or others on our behalf may offer trials of Paid Subscriptions for a specified period without payment or at a reduced rate (a "Trial"). By accessing a Spotify Service via a Trial, you agree to the Spotify Premium Promotional Offer Terms.
Third-Party Applications, Devices and Open Source Software
The Spotify Service may be integrated with, or may otherwise interact with, third-party applications, websites, and services ("Third-Party Applications") and third-party personal computers, mobile handsets, tablets, wearable devices, speakers, and other devices ("Devices"). Your use of such Third-Party Applications and Devices may be subject to additional terms, conditions and policies provided to you by the applicable third party. Spotify does not guarantee that Third-Party Applications and Devices will be compatible with the Spotify Service.
Service Limitations and Modifications
We use reasonable care and skill to keep the Spotify Service operational and to provide you with a personalized, immersive audio experience. However, our service offerings and their availability may change from time to time and subject to applicable laws, without liability to you; for example:
The Spotify Services may experience temporary interruptions due to technical difficulties, maintenance or testing, or updates, including those required to reflect changes in relevant laws and regulatory requirements.
We aim to evolve and improve our Services constantly, and we may modify, suspend, or stop (permanently or temporarily) providing all of part of the Spotify Service (including particular functions, features, subscription plans and promotional offerings).
Spotify has no obligation to provide any specific content through the Spotify Service, and Spotify or the applicable owners may remove particular songs, videos, podcasts, and other Content without notice.
If you have prepaid fees directly to Spotify for a Paid Subscription that Spotify discontinues prior to the end of your Pre-Paid Period (as that term is defined in the Payments and cancellations section below), Spotify will refund you the prepaid fees for the Pre-Paid Period for any unused part of your then current Paid Subscription after such discontinuation. Your account and billing information must be up to date in order for us to refund you.
Spotify has no liability to you, nor any obligation to provide a refund to you, in connection with internet or other service outages or failures that are caused by the actions of government authorities, other third parties or events beyond our control.
3. Your Access to the Spotify Service
Creating a Spotify account
You may need to create a Spotify account to access all or part of the Spotify Service. Your username and password are for your personal access only and should be kept confidential. You understand that you are responsible for all access (including any unauthorized access) via your username and password. Notify our Customer Service team immediately if your username or password is lost or stolen, or if you believe there has been unauthorized access to your account.
Spotify may reclaim, or require you to change, your username for any reason.
Your rights to access the Spotify Service
Access to the Spotify Services
Subject to your compliance with these Terms (including any other applicable terms and conditions), we grant to you limited, non-exclusive, revocable permission to access the Spotify Service for your personal, non-commercial purpose (collectively, "Access"). This Access shall remain in effect unless and until terminated by you or Spotify. While accessing the Spotify Service, you may enjoy the Content for your own personal, non-commercial purpose. Except for the Access, Spotify grants no right, title or interest to you in the Content. You agree that you will not redistribute or transfer the Spotify Service or the Content.
The Spotify software applications and the Content are not sold or transferred to you, and Spotify and/or its licensors retain ownership of all copies of the Spotify software applications and Content even after installation on your Devices.
Spotify's Proprietary Rights
The Spotify Service is the property of Spotify. The Content is the property of Spotify or Spotify's licensors. All Spotify trademarks, service marks, trade names, logos, domain names, and any other features of the Spotify brand ("Spotify Brand Features") are the sole property of Spotify or its licensors. These Terms do not grant you any rights to use any Spotify Brand Features whether for commercial or non-commercial use.
You agree to abide by the Spotify User Guidelines and not to access the Spotify Service, or any part thereof in any manner not expressly permitted by these Terms.
Payments and cancellation
Billing
You may purchase a Paid Subscription directly from Spotify or through a third party either by:
● paying a subscription fee in advance on a monthly basis or some other recurring interval disclosed to you prior to your purchase; or
● pre-payment giving you access to the Spotify Service for a specific time period ("Pre-Paid Period").
Tax rates are calculated based on the information you provide and the applicable rate at the time of your monthly charge.
If you purchase access to a Paid Subscription directly from Spotify, this is offered to you by Spotify India LLP and your transaction for the Paid Subscription is with Spotify India LLP, as a distributor of Spotify AB, and is subject to these Terms. For information on the security of the payment methods available for purchase of a Paid Subscription directly from Spotify and the contact information of these payment providers, please visit their website. If you purchase access to a Paid Subscription through a third party, separate terms and conditions with such third party may apply to your access of the Spotify Service in addition to these Terms. If you purchase a Paid Subscription using a code, gift card, pre-paid offer, or other offer provided or sold by or on behalf of Spotify for access to a Paid Subscription ("Codes"), you hereby agree to the Spotify Card Terms.
Price and tax changes
Spotify may from time to time change the price for the Paid Subscriptions, including recurring subscription fees, the Pre-Paid Period (for periods not yet paid), or Codes (defined above), and will communicate any price changes to you in advance on reasonable notice. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, by continuing to access the Spotify Service after the price change takes effect, you will have accepted the new price. If you do not agree to a price change, you can reject the change by unsubscribing from the applicable Paid Subscription prior to the price change going into effect.
Tax rates are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory or even city. Any change in Tax rate will be automatically applied based on the account information you provide
Renewal and Cancellation
With the exception of Paid Subscriptions for a Pre-Paid Period, your payment to Spotify or the third party through which you purchased the Paid Subscription will automatically renew at the end of the applicable subscription period, unless you cancel your Paid Subscription before the end of the then-current subscription period. Contact our Customer Support team here for instructions on how to cancel. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the free version of the Spotify Service. We do not provide refunds or credits for any partial subscription periods, except as expressly stated in these Terms.
If you have purchased a Paid Subscription using a Code, your subscription will automatically terminate at the end of the period stated in the Code, or when there is an insufficient pre-paid balance to pay for the Spotify Service.
Withdrawal right
If you sign up for a Trial, you agree that the withdrawal right for the Paid Subscription for which you are receiving a Trial ends fourteen (14) days after you start the Trial. If you don't cancel the Paid Subscription before the Trial ends, you lose your right of withdrawal and authorise Spotify to automatically charge you the agreed price each month until you cancel the Paid Subscription. For trials less than fourteen (14) days, you expressly consent to us providing you with the paid service immediately after the end of your Trial and that from that point you lose your right of withdrawal.
If you purchase a Paid Subscription with no Trial, you agree you have fourteen (14) days after your purchase to withdraw for any reason and must pay us for the services provided up until the time you tell us that you have changed your mind. . You expressly consent to us providing you with the service immediately following your purchase, that you lose your right of withdrawal, and authorise Spotify to charge you automatically each month until you cancel.
User Guidelines
We've established guidelines for accessing the Spotify Service, to make sure the Spotify Service stays enjoyable for everyone ("Spotify User Guidelines"). In accessing the Spotify Service, you must comply with the Spotify User Guidelines, as well as all applicable laws, rules, and regulation, and respect the intellectual property, privacy, and other rights of third parties.
Brand Accounts
If you establish a Spotify account on behalf of a company, organization, entity, or brand (a "Brand," and such account a "Brand Account"), the terms "you" and "your," as used throughout these Terms (including other Spotify terms and conditions incorporated by reference herein), apply to both you and the Brand.
If you create a Brand Account, you represent and warrant that you are authorized to grant all permissions and licenses provided in these Terms (including any other applicable Spotify terms and conditions) and to bind the Brand to these Terms.
A Brand may follow users and create and share playlists, provided that the Brand does not take any action that implies an endorsement or commercial relationship between the Brand and the followed user, artist, songwriter, or any other person, unless the Brand has independently obtained the rights to imply such an endorsement. In addition, Brands must be transparent to our users about disclosing any endorsements or consideration provided to artists, songwriters, users, or any other party and must comply with all applicable laws, regulations, and codes of practice when engaging in the foregoing practices.
Export control and sanctions
Spotify's products may be subject to U.S. export and re-export control laws and regulations or similar laws applicable in other jurisdictions, including the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control ("OFAC"), and the International Traffic in Arms Regulations ("ITAR") maintained by the Department of State. You warrant that you are (1) not located in any country to which the United States has embargoed goods or has otherwise applied any economic sanctions; and (2) not a denied party as specified in any applicable export or re-export laws or regulations or similar laws applicable in other jurisdictions or otherwise listed on any U.S. government list of prohibited or restricted parties.
You agree to comply with all applicable export and reexport control laws and regulations, including without limitation the EAR and trade and economic sanctions maintained by OFAC. Specifically, you agree not to – directly or indirectly – use, sell, export, reexport, transfer, divert, release, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Spotify under these Terms to any destination, entity, or person or for any end-use prohibited by the EAR, trade and economic sanctions maintained by OFAC, or any applicable laws or regulations of the United States or any other jurisdiction without obtaining any required prior authorization from the competent government authorities as required by those laws and regulations.
4. Content and Intellectual Property Rights
User content
The content you post on the service
Spotify users may post, upload, or otherwise contribute content to the Spotify Service ("User Content"). For the avoidance of doubt, "User Content" includes all information, materials and other content that is added, created, uploaded, submitted, distributed, or posted to the Spotify Service (including to the Spotify Support Community) by users.
You are solely responsible for all User Content that you post.
You promise that, with respect to any User Content you post on Spotify, (1) you own or have the right to post such User Content; (2) such User Content, or its use by Spotify pursuant to the permission granted below, does not: (i) violate these Terms, applicable law, or the intellectual property or other rights of any third party; or (ii) such User Content does not imply any affiliation with or endorsement of you or your User Content by Spotify or any artist, band, label, or other individual or entity without the prior express written consent from Spotify or such individual or entity.
In posting or sharing User Content or other information on the Spotify Service, please keep in mind that content and other information will be publicly accessible, and may be used and re-shared by others on the Spotify Service and across the web, so please use caution in posting or sharing on the Spotify Service, and be mindful of your account settings. Spotify is not responsible for what you or others post or share on the Spotify Service.
Monitoring user content
Spotify may, but has no obligation to, monitor or review User Content. Spotify reserves the right to remove or disable access to any User Content for any or no reason. Spotify may take these actions without prior notification to you.
Permissions that you grant us
User Content
You retain ownership of your User Content when you post it to the Service. However, in order for us to make your User Content available on the Spotify Service, we do need a limited permission from you to that User Content. Accordingly, you hereby grant to Spotify a non-exclusive, transferable, sub-licensable, royalty-free, fully paid, irrevocable, worldwide permission to reproduce, make available, perform and display, translate, modify, create derivative works from, distribute, and otherwise use any such User Content through any medium, whether alone or in combination with other Content or materials, in any manner and by any means, method or technology, whether now known or hereafter created, in connection with the Spotify Service. Where applicable and to the extent permitted under applicable law, you also agree to waive, and not to enforce, any "moral rights" or equivalent rights, such as your right to be identified as the author of any User Content, including Feedback, and your right to object to derogatory treatment of such User Content.
Feedback
If you provide ideas, suggestions, or other feedback in connection with your access of the Spotify Service or any content ("Feedback"), such Feedback is not confidential and may be used by Spotify without restriction and without payment to you. Feedback is considered a type of User Content under these Terms.
Your Device.
You also grant to us the right (1) to allow the Spotify Service to use the processor, bandwidth, and storage hardware on your Device in order to facilitate the operation of the Spotify Service, (2) to provide advertising and other information to you, and to allow our business partners to do the same, as permitted in accordance with the Spotify Privacy Policy.
Content experience
In any part of the Spotify Service, the Content that you enjoy, including its selection and placement, may be influenced by commercial considerations, including Spotify's agreements with third parties.
Some Content provided to, created by, or otherwise made available by Spotify (e.g., podcasts) may incorporate advertising, and Spotify is not responsible for any such advertising.
Infringement claims
Spotify respects the rights of intellectual property owners. If you believe that any Content infringes your copyright rights, please see the Spotify Copyright Policy.
5. Customer Support, Information, Questions and Complaints
Spotify Support Community
The Spotify Support Community is a place for discussions and exchange of information, tips, and other materials related to the Spotify Service. By using the Spotify Support Community, you agree to the Community Terms.
Customer Support, Information, Questions, Complaint
For customer support with account- and payment-related questions ("Customer Support Queries"), please use Customer Support resources listed on the About Us section of our website.
If you have any questions concerning the Spotify Service or these Terms (including any additional Spotify terms and conditions incorporated herein), please contact Spotify Customer Service by visiting the About Us section of our website.
If you reside in the European Union, you can also file a complaint at the online platform for alternative dispute resolution (ODR-platform). You can find the ODR-platform through the following link: https://ec.europa.eu/consumers/odr.
India Grievance Mechanism
We have dedicated grievance mechanisms for India. Please contact us and provide all relevant information via the most appropriate mechanism below to reach the right support team directly and help us respond promptly. If you contact us via any other means, it may take us longer to receive and review your request.
Content support: If you believe any content on our platform does not comply with our user guidelines, violates applicable law, or infringes your rights, you can report the content here. Please do not use this mechanism to serve legal process or a regulatory notice.
Customer support: If you have any question or concern about your account or payments, please contact our customer service here. Please do not use this mechanism to submit requests relating to content on our platform.
Data protection support: If you have any questions about our privacy policy, please contact our Data Protection Officer by emailing privacy@spotify.com or by writing to us at the address set out in our privacy policy.
Service of legal process or regulatory notices: If you wish to serve a summons, court order, or government notice in India on us, you must use the below email address. Please do not contact us via the below for other user inquiries that are better suited to the mechanisms described above.
Attention: Grievance Officer
Email: GrievanceOfficer-India@spotify.com
6. Problems and Disputes
Suspending and terminating the Spotify Services
These Terms will continue to apply to you until terminated by either you or Spotify. Spotify may terminate these Terms (including any additional terms and conditions incorporated herein) or suspend your access to the Spotify Service at any time if we believe you have breached any of these Terms, if we stop providing the Spotify Service or any material component thereof on reasonable notice to you, or as we believe necessary to comply with applicable law. If you or Spotify terminate these Terms, or if Spotify suspends your access to the Spotify Service, you agree that Spotify shall, subject to applicable laws, have no liability or responsibility to you, and (except as expressly provided in these Terms) Spotify will not refund any amounts that you have already paid. You may terminate these Terms at any time, in which case you may not continue accessing the Spotify Service. To learn how to terminate your Spotify account, please use the Customer Support resources on our About Us page.
Sections 4 (Content and Intellectual Property Rights), 3 (Your Access to the Spotify Service), 2 (The Spotify Service Provided by Us), 6 (Problems and Disputes), 7 (About These Terms) herein, as well as any other sections of these Terms that, either explicitly or by their nature, must remain in effect even after termination of these Terms, shall survive termination.
Warranty disclaimers
Spotify will provide the Spotify Service using reasonable care and skill and in accordance with any specification of the Spotify Service provided by Spotify, however, subject to that, the Spotify Service is provided "as is" and "as available," without any warranties of any kind, whether express, implied, or statutory. Further, Spotify and all owners of the content disclaim any express, implied, and statutory warranties regarding the content, including warranties of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement. Neither Spotify nor any owner of content warrants that the Spotify Service or content is free of malware or other harmful components. In addition, Spotify makes no representation regarding, nor does it warrant or assume any responsibility for, any third-party applications (or the content thereof), user content, devices or any product or service advertised, promoted or offered by a third party on or through the Spotify Service or any hyperlinked website, and Spotify is not responsible for any transactions between you and any third-party providers of the foregoing. No advice or information whether oral or in writing obtained by you from Spotify shall create any warranty on behalf of Spotify. While accessing the Spotify Service, you may have access to explicit content filtering features, but use of these features may still result in some explicit content being served and you should not rely on such features to filter all explicit content. Content may be directly updated/uploaded on the Spotify Service by a third party and therefore we make no warranty that you will not come across content that might not suit your sensibilities and might be considered inappropriate by you. In such a scenario, you are free to discontinue or opt not to view/stream/consume such content. This section applies to the fullest extent permitted by applicable law.
Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the exclusion and limitations in this section may not apply to you and nothing will affect your statutory rights.
Limitation of Liability and Time for Filing a Claim
Subject to applicable law, you agree that your sole and exclusive remedy for any problems or dissatisfaction with the Spotify Service is to uninstall any Spotify software and to stop accessing the Spotify Service. You agree that Spotify has no obligation or liability arising from or related to third-party applications or the content thereof made available through or in connection with the Spotify Service, and while your relationship with such third-party applications may be governed by separate agreements with such third parties, your sole and exclusive remedy, as with respect to Spotify, for any problems or dissatisfaction with any third-party applications or the content thereof, is to uninstall or stop using such third-party applications.
7. About these Terms
Under applicable law, you may have certain rights that can't be limited by a contract. These terms are in no way intended to restrict those rights.
Changes
We may make changes to these Terms (including any additional Spotify terms and conditions incorporated by reference herein) from time to time by notifying you of such changes by any reasonable means (before they take effect), including by posting a revised Agreement on the applicable Spotify Service (provided that, for material changes, we will seek to supplement such notice by email, an in-service pop-up message, or other means). Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms, or other Spotify terms and conditions, incorporating such changes, or otherwise notified you of such changes. Your access of the Spotify Service following any changes to these Terms will constitute your acceptance of such changes. If you do not wish to continue accessing the Spotify Service under the updated Terms, you may terminate your account by contacting us. The effective date set forth at the top of this document indicates when these Terms were last changed.
Entire Agreement
Other than as stated in this section or as explicitly agreed upon in writing between you and Spotify, these Terms constitute all the terms and conditions agreed upon between you and Spotify and supersede any prior agreements in relation to the subject matter of these Terms, whether written or oral. As noted above, other terms and conditions governing access of the Spotify Service are incorporated herein by reference, including the following terms and conditions: the Spotify Premium Promotional Offer Terms; Spotify's Card Terms; the Spotify User Guidelines; the Spotify Copyright Policy; and the Spotify Support Community Terms.
Severability and Waiver
Unless as otherwise stated in these Terms, should any provision of these Terms be held invalid or unenforceable for any reason or to any extent, the remaining provisions of these Terms will not be affected, and the application of that provision shall be enforced to the extent permitted by law.
Any failure by Spotify or any third-party beneficiary to enforce these Terms or any provision thereof shall not waive Spotify's or the applicable third-party beneficiary's right to do so.
Assignment
Spotify may assign any or all of these Terms, and may assign or delegate, in whole or in part, any of its rights or obligations under these Terms. You may not assign these Terms, in whole or in part, nor transfer or sub-license your rights under these Terms, to any third party.